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How A Warehouse Operates

When it comes to warehouses and the supply of goods, there are a number of common processes used across the globe. These processes enable a warehouse or factory to work effectively and efficiently, with an easy work flow in place. With both electrical and handheld stations in place, these processes subsequently move products from production to the final destination. Although each business will have their own way of doing things, here are 6 essential steps which a majority of warehouses abide by. 

warehouse

Receiving goods 

Receiving produce is the first warehouse process no matter the industry, and is arguably the most crucial. In order to complete this step correctly, the warehouse then needs to verify that they’ve received the goods in the correct quantity, expected condition, and at the right time. Failing to verify all this information can ultimately affect the next steps. 

Receiving also involves the responsibility of transport to the warehouse. This places accountability on the warehouse themselves for maintaining good condition of the produce until they are shipped. 

Putting away 

Putting away the received goods is the second warehouse process. This step is simply the movement of goods from the receiving dock to the correct warehouse location. Putting away products correctly in an organised manner can offer many benefits including : 

  • Faster and more efficient storage
  • Travel time is minimised
  • Safety of goods and employees
  • Utilises warehouse space
  • Cargo is easier and faster to find and track

Storage

Storage in the warehouse ensures goods are placed into their most appropriate area. When complete, the storage process not only keeps the warehouse neat and tidy, but also ensures workers know the location of each product. This process also requires more thought. Depending on the type of goods being stored, certain materials or qualities may require specific environments. 

Picking

Through customer demand, picking is the process of finding orders and goods required for later delivery. Optimising this process can reduce costs significantly and also increase warehouse efficiency. 

Investing in technologies such as mobile and wearables can assist in streamlining the picking process as this allows clerks to access picking lists wirelessly, control systems in real time, and scan throughout the warehouse.

Packing

Packing is the warehouse process whereby previously picked items are packed to prepare them for shipment to the final destination. One of the key tasks involved in packing is to ensure that damage is limited from the time items leave the warehouse and the customer receives the goods on time. Additionally, packaging may differ depending on the products being sent. For example, fragile goods or fresh foods may require special handling

Shipping

Shipping is the final  process but is also the start of the transport journey from the warehouse to the customer. Shipping is reliant on all the past tasks and is only considered successful if the right order is sorted, dispatched and delivered safely. The previous steps, including put away, picking, and packing, are vital for the success of shipping as they ensure the correct goods are being shipped out. 

warehouse technology

UK Courier Service

Do you own or manage a warehouse and need a reliable courier service?

Here at Nationwide Couriers, we provide a variety of courier services for warehouses. We have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Birmingham, Northampton, Nottingham, Leeds, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery. We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or opt for our free instant quotation service.

Health And Safety Checklist For Couriers

Health And Safety Checklist For Couriers

No matter where or what a courier is delivering, there is a range of health and safety measures in place for all parties involved. Although delivering goods might seem simple, couriers can face strenuous tasks from day to day whilst also maintaining the quality of transport, equipment and technology. All of these aspects also play a key role in the health and safety side of the business. Although there are many laws and legislations in place, there are also plenty of smaller responsibilities that couriers can do themselves.These measures can range from collection in the warehouse to front door delivery which is why a simple checklist is beneficial for all. 

ppe delivery

A Checklist For Couriers 

Like many industries, having a healthy lifestyle is a good starting point for any courier. As this job requires a lot of heavy lifting and day to day physical tasks, keeping on top of health and wellness can help prevent fatigue, injury and medical conditions such as heart disease. There are however, a few specific health and safety measures for couriers to consider to avoid both short term and long term effects. 

Wearing the correct footwear

It might seem simple, but the footwear worn by a courier can have a huge impact on their comfort and safety at work. Not only are delivery drivers constantly on their feet, but they also deal with heavy loads on a regular basis. Choosing the right footwear such as sturdy boots can help protect feet from injury and strain. When choosing footwear, couriers should consider features such as the materials used, traction, cushioning and water resistance. 

Stocking up on essentials

As a courier, the hours can differ from day to day, however it’s always crucial to remember the essentials, especially when driving long distances. Stocking up the delivery van with plenty of fluids, a medical box, snacks for the day, sunscreen or PPE can help with both short term and long term health. This is also important to remember for those travelling abroad or overseas. 

first aid

Vehicle checks and maintenance

Although the delivery vehicle will be under the responsibility of the courier company, couriers should have some knowledge of the function and running of their chosen transport. Ensuring there is a handbook and equipment available in the case of emergencies is vital, especially if the vehicle is stacking up hundreds of miles. There are also occasions where couriers might use their own cars or vans to deliver goods. In this case, regular checks need to be done to ensure it’s safe to drive and can withstand regular use. 

Contactless delivery

Since the beginning of the pandemic, contactless delivery became a strategy used within many industries and delivery companies. Although this period is now coming to an end, contactless delivery is still going, with no signs of slowing down. Not only does this delivery method offer convenience, but the contactless communication enables those with health conditions or illnesses to still shield and get what they need such as online grocery shopping. 

Advanced technology now allows couriers to see what the customer prefers regarding a safe place or redelivery, so checking this information for each parcel is crucial in today’s world. 

Heavy lifting and loading

Couriers have a variety of parcels and goods to deliver everyday, ranging from a small clothing order to a new three seater sofa. Being prepared for these orders and having the correct equipment can reduce any health and safety risks that might occur during the lifting or loading process. Many companies will provide specialist devices and carriers for heavier objects, but a courier could also benefit from investing in hard wearing gloves, toe caps, safety glasses and ripstop trousers. Here are a few things to avoid when handling heavy loads…

  • Flexing
  • Stopping abruptly
  • Twisting
  • Bending your back
  • Straining your muscles by holding the item too high or too low

heavy lifting

Courier Services Near Me

Nationwide Couriers have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Northampton, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery.

We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

Online Grocery Shopping

The past few years have seen a shopping boom in online grocery shopping and food delivery services. As a result of the pandemic, the percentage of online shoppers greatly increased, with only 5% of these people planning to stop. Online grocery shopping can come in many forms, all of which are now hugely popular for many different reasons. These services are constantly evolving alongside the world of technology, offering customers all they need at the tip of their fingers. During lockdowns and restrictions, online grocery shopping provided customers with a safer, reliable and more convenient way of purchasing their essentials, and this method doesn’t seem to be slowing down any time soon. Let’s take a look at the different options for grocery shopping online and the advantages these bring. 

supermarket food

Click and collect / home delivery services 

Although supermarkets have been actively using their online resources for a good few years, it’s still important to consider how this method has changed and the advantages it brings to customers. Supermarkets such as Tesco, Waitrose and Asda offer this service, with a clear demand both pre and post pandemic. So what are the benefits of a click and collect / home delivery service? 

  • Helps with budgeting and tracking your spending habits 
  • Meal planning 
  • Convenient to your schedule 
  • Time efficient 
  • You can add products to your basket throughout the week
  • Ideal for large shops / occasions 

There are however, a number of drawbacks which have come with this aspect of grocery shopping. Some disadvantages include : plastic packaging, limited stock, missing out on fresh produce and the overall limit of human interaction. 

home grocery shopping

Meal kit delivery services

The global meal kit industry has seen a dramatic increase over the past year or so, offering a solution to customers’ health needs. These services provide a convenient, efficient way of feeding a single or busy household, providing all ingredients needed for a week’s worth of meals. Services such as Gousto or Hellofresh offer customers delivery directly to their door, supplied with instruction manuals, pre measured ingredients, nutritional details, fresh produce and endless benefits.

  • Promotes healthy living / eating 
  • Saves on meal prep time 
  • Reduces food waste 
  • Personalised meal choices 
  • Convenient delivery
  • No commitment 

With so many benefits considered, it’s also important to look at the negative aspects of these meal kit services. One of the main issues with these companies is the amount of plastic packaging used. As these boxes are being shipped and handled, almost everything is tightly packaged and secured. From small amounts of herbs to fresh meat, this is an issue which many have raised. Other drawbacks include limited options for 1 person and the fact that most customers still need to go to the supermarket for cupboard essentials or day time food. 

deliveroo delivery

Takeaway delivery services

One of the original food delivery services is that of takeaway sites and apps. With a range of options including Justeat, Deliveroo and Ubereats, there has been plenty of improvements over the years. With these apps now supplying restaurant options, snacks and essentials, you can virtually get anything you need for day to day eating. Some of these companies are now also teaming up with local supermarkets in order to offer a new option of home delivery service. Although some delivery apps are more advanced than others, there are still a number of benefits gained from these services. 

  • Online tracking of your order 
  • Convenient 
  • Delivered to any location 
  • Stored correctly
  • Discounts and offers

One of the main issues with takeaway delivery is the health implications associated with it. In the current day, there are now more healthy options available which can offer a balanced diet. On the flip side, ordering takeaway or fast food can reduce the amount of fresh foods that people are consuming, with many people still associated these meals with poor dieting.

ordering takeaway

The future of online grocery shopping

Considering all these new developments seen in the world of online shopping, the future of this industry will continue to grow and potentially replace traditional services. With companies such as Amazon investing in their own grocery experience, and Deliveroo partnering with a chain of supermarkets, it won’t be long until all these businesses are interlinked. The issues raised about sustainability is also something to consider. As this is now a key aspect in most business strategies, improvements regarding the environment will shape the way companies move forward. 

Food and beverage courier services 

Nationwide Courier Services understand the need of providing a specified delivery service for food and beverage produce. This service covers aspects such as fast transport, packaging, temperature control and reducing the risk of cross-contamination. 

Offering a range of vehicles which are equipped with refrigerated systems, you can count on us to deliver all food and drinks quickly, safely and securely. We also specialise in same-day delivery and scheduled delivery in order to meet any specific requests. 

Covering mainland UK, get in touch on [phone] for a free quote or to discuss your delivery options. 

The Future Of No Contact Delivery

No contact delivery is a method which has become widely known during and post pandemic. With this being a technique many continue to practise, it seems to be here to stay. Ranging from take out food delivery to amazon parcels, couriers and postmen continue to use no contact delivery on a daily basis. Although it seems efficient and necessary in the current climate, is the future of no contact delivery all that bright?

parcel delivery

What is no contact delivery?

This form of service does exactly what it says on the tin. Delivery without the contact. Although this seems a small change, the idea of a courier handing you your parcel seems a distant memory. Normally left on a doorstep, no contact delivery uses modern technology to inform customers their parcel has been delivered through pictures or email updates. This method has worked to keep people at a distance but also offers a super quick and efficient way of receiving goods. 

delivery tracking

Benefits of no contact delivery 

This new delivery strategy offers benefits for both the business and consumer, with companies around the world now using tactics such as same day delivery or express delivery for everyday customer service. Here’s just some of the advantages surrounding no contact delivery. 

Health and safety 

Due to the core reasoning behind contactless delivery, health and safety is at the forefront of its benefits. Not only does it reduce contact with others but it has also introduced new safety measures for the whole delivery process. From social distancing in the warehouse and home to no more signature requirements, receiving a parcel has never been more straightforward. 

Digital payments 

Although most goods nowadays are paid online or through trusted apps, there might still be some occasions where cash is required. Contactless delivery and contactless payments therefore come hand in hand. Payments made through digital gateways offer businesses a more trusted way of receiving money whilst also being easily traceable and accessible. 

Customer loyalty 

Building trust with customers is one of the most important aspects of a business. Having a loyal customer base can offer a world of benefits and keeps you and them at ease. By proving you not only prioritise health and safety but that you also have the resources to do so, customers will have faith in the company and delivery process. 

Higher efficiency 

No contact delivery can offer efficiency amongst the business and customers. By having a quicker and simpler routine, couriers are able to deliver more parcels in a day. Customers also no longer need to worry about missing a parcel or not being there to sign for or retrieve it by hand. This saves time and resources on re delivery, contact with neighbours and collection services. 

Food deliveries 

One of the main sectors which has benefited from contactless delivery is the food industry. Supermarkets, takeaways and online shops are now taking stricter, safer steps in delivering food. Through the pandemic, restaurants have also now taken the opportunity to offer take out services, with apps such as Deliveroo catering for all. 

Reliable technology 

With no contact delivery comes advanced technology. Many retailers have now taken steps to ensure their customers trust the contactless process. Using tracking devices, sms communication and more specific time slots, delivery is more traceable and adaptable. 

No contact returns

Retailers and online businesses have now branched out into the returns process. Returning items can be a real hassle, especially when it takes a good few weeks to get your money back. Most couriers offer a home collection service where you can leave your parcel in a safe place in exchange for a receipt meaning you no longer need to take a trip to the post office or drop off location. 

delivery tracking with a barcode

Disadvantages of no contact delivery 

Although this new process makes everyone’s life easier, there are always things that can go wrong. 

Human interaction 

Some take on the role of a delivery person for a more active, social lifestyle. With a lot of postmen or couriers covering local areas, the idea of relationships and day to day communication can be a real plus. No contact delivery has taken this interaction away and doesn’t give much opportunity for a quick chat. 

Parcel safety 

One of the main issues with contactless delivery is the safety of the goods. With most parcels being left on doorsteps or in the open, there is always the chance of it being stolen. Although a lot of couriers offer proof of delivery through images or tracking, this doesn’t offer the same level of reassurance. For instance, if your delivery arrived at 10am but you won’t be home until 3pm, the parcel has been left unattended for a long period of time with a greater chance of going missing. 

no contact delivery

Courier Services Near Me

Nationwide Couriers have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Northampton, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery.

We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

The Rise In Social Media Customer Service

The Rise In Social Media Customer Service

From Bebo and MSN to Instagram and Tiktok, social media has come a long way over the years. Taking up hours of our day and becoming a day to day essential for a lot of people, retailers and businesses have had to adapt the way they work and keep up with the times. We’re not just talking about online apps and shopping, businesses, especially the e-commerce sector have now branched out into social customer services, using twitter, instagram and facebook to communicate with their customers. 

What Is Social Media Customer Service?

Social media or just social customer service is the process of an organised system, providing customer support through social media platforms. This modern and efficient technique is becoming a huge hit for many industries, allowing customers to reach the service team in a way they know how! Not only is this method quick and easy, it also saves the hassle of routing for emails, numbers or addresses if something goes wrong. 

Most social media platforms have a direct messaging service, meaning you avoid chatbots and automated messages, offering an immediate human response which is more personal to your query. 

Tips For Good Social Media Customer Service

Set up an alternative handle 

Having a separate account for your socials and customer support team is an essential when it comes to the overall effectiveness and efficiency. By having a designated handle for peoples queries, issues and reports, they won’t then get lost in other messages. This makes it easier for both your employees and customers. 

Choose the right platforms

Choosing the right platforms to deliver your services is vital. By doing some customer research, you can quickly find out which socials your audience is a fan of and uses the most. 

Set up guidelines

Your guidelines should align with your company values as well as the marketing team. These can cover aspects such as tone of voice, response time, answers to frequent queries, protocols for escalated issues and a permission management system. 

Self service resources 

Self service has both pros and cons but can be really beneficial when it comes to repeated queries or simple solutions. If you notice a recurring question keeps coming up, making a question and answer section or pinned post would save a lot of time and resources. 

Templates for common queries 

Similar to the self-service option, having templates for common questions will save a lot of response time as sometimes people still want to have a personal conversation. These are also good if you have certain support times, making them aware when they may expect a reply. 

Chat Bots

Although mostly used on webpages, chatbots are another way to get rid of those general queries at the first hurdle. These offer basic replies to simple questions and are normally AI powered. 

Public responses 

Particularly popular through Twitter, offering a public response can be beneficial for everyone. For instance if you see someone has sent either a serious or rhetorical question and tagged your business, offering your reply on a public timeline will help them, others and attract some attention for your brand. 

Choosing The Right Platform

Deciding on your chosen platform will be one of the first steps to starting social media customer service. What platforms is your business already on? Do you want to venture on to others? Which one does your audience use the most? Although a lot of social media platforms do similar things, the process of customer service can differ. 

Instagram

Instagram is one of the most popular ways to offer your support to your customers, the possibilities of reaching them are endless and there’s some key factors to remember if you’re thinking of taking this route. 

  • Include customer service contact information in your bio 
  • Have a designated handle 
  • Feature FAQ’s in your instagram highlights
  • Set up templates for quick direct messaging 
  • Enable notifications
  • Move public complains to a private conversation

Twitter

Ranging from world news to the latest memes, twitter really has it all. Businesses are now using this platform to engage with their audience, host competition, answer questions and respond on the TL. 

  • Include contact info and links
  • Use pinned tweets for commonly asked questions 
  • Make public tweets 
  • Customer service on twitter publication 
  • Twitter stories

Facebook

Using Facebook can be particularly useful for those who own a Facebook business page. This is a platform which definitely has its highs and lows so customer research is key. 

  • Facebook Insites
  • Two-way communication between businesses and customer 
  • Reviews 
  • Encourage people to share 
  • Targeted advertising
  • Generate business leads 

Are you on the hunt for a reliable, UK based courier Service? Nationwide Couriers have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Manchester, Stoke-on-Trent, Northampton and many more!

Take a look at our service and get in touch if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

Beginner’s Guide To Shipping Abroad

Beginner’s Guide To Shipping Abroad

Whether you’re looking to expand your business or send an item to a loved one abroad, getting to grips with international shipping is no easy feat. That’s because there are a lot of steps involved in the process, many of which aren’t a factor when you are posting an item domestically. 

As well as reading up on the customs rules of the country you are looking to ship to, it’s also essential to ensure the item will be in safe hands, especially if using unfamiliar shipping or delivery companies.

In today’s post, we’ll be sharing our beginner’s guide to international shipping to make the process as smooth as possible.

Find The Right Courier

Consider which is the best company for the job, since this will impact every other stage of the shipping process.

For example, Nationwide Courier has an impressive 4.93 average rating based on independent reviews of our service. Some of the aspects our customers have highlighted include the ease of booking a courier delivery, high-value fragile items arriving safely, the ability to live chat with our agents and our extremely efficient service. Though, don’t just take our word for it, have a read for yourself!

If located in another country or planning to use any other courier service, it’s imperative the company follows the same high standards. Sadly, we’ve all seen videos of parcels being thrown over the fence and many other unprofessional acts, and this is the last thing you want to experience as a customer, whether the item you are shipping is for business or personal reasons. 

 

Export Customs Clearance

Normally, customs is only associated with the country your shipment will arrive at. However, the process actually begins with UK customs to ensure everything is above board with your consignment. You will need to submit all relevant documents if your item is to make it to its intended destination. 

Now is also a great time to read up on prohibited items, as these may differ from what is accepted when posting an item within the UK. 

Air Freight Or Cargo Shipping

The two main ways of shipping items are by air or sea. Depending on what the item is and where it’s going, one method may be more appropriate than the other. As an example, larger commercial consignments tend to be sent via cargo shipping.

You will be aware of which method your consignment will take before the item is sent off. This means you’ll not only know the involved costs and expected timeframe but also how the item needs to be correctly packaged to meet the regulations of that particular method. 

Import Customs Clearance

Whenever shipping abroad, you should always familiarise yourself with both the costs and regulations associated with the destination country.

As an example, US customs require a detailed breakdown of the items in the consignment along with their individual value to be clearly displayed on the front of the parcel before it leaves the UK. There may be additional taxes and charges that will need to be paid so that the item is delivered, otherwise the costs could be passed onto the recipient of the item may even be returned to the sender.

There are usually options to speed up the process of import customs, though this will usually be at a significantly higher cost. If looking to ship internationally as a business, you’ll need to work out the shipping costs to pass onto the customer before they purchase an item to avoid high charges for your business. 

Nationwide Courier Service 

specialist same day courier

Are you looking to ship items a little closer to home? Nationwide Couriers is a UK based courier service. We have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Northampton, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery. 

We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

How Warehouse Management And Couriers Go Hand In Hand

How Warehouse Management And Couriers Go Hand In Hand

A warehouse is an incredibly fast paced environment, in which even the smallest of delays can have huge implications for the wider operations of the business. So it makes sense that for the business to remain profitable, there needs to be a constant flow of goods that aren’t delayed getting into the warehouse nor when they leave again on their way out to customers.

Couriers form an integral part of the process, as they can help your items get to where they need to be. Here is an overview of some of the main perks of working with a courier as a warehouse to tell you how our industry can be of benefit.

Clear Communication

It’s not a bookable service per se, but clear communication is essential for any warehouse management, whether you’re dealing with automated systems or traditional forms of communication.

With a courier service like we are here at Nationwide Couriers, there are many ways to reach us, whether you want to book online, give us a call or even chat with us through our website.

This means whether you want to enquire about our service or want to talk to us about a delivery that’s in progress, you can do so with ease. Given the need to keep things moving in your warehouse, we think this is the most important factor of all.

ecommerce courier

Timed Deliveries

It’s a lot easier to stick to a tight schedule when you have timed deliveries or pickups, and this is exactly what a courier service can offer warehouses.

On the delivery side of things, if you are aware of when an order is set to arrive, the team can be in place to intercept that order and distribute it to where it needs to be. In addition, you can ensure you’ll have space for the order, particularly if it’s a large shipment of goods. Without such clear information, it could create chaos in the warehouse.

When it comes to having items picked up for delivery, timed deliveries will mean you not only know when the items will be collected, but you can keep your clients or perhaps other distribution centres in the loop about the shipment’s whereabouts. All of which sets a professional standard as a business.

Book a timed delivery

Priority Delivery

Warehouses predominantly stock goods, and when your clients are in a hurry then quite literally, you need to be able to deliver!

Priority delivery offers a speedy delivery on a local, national and European scale. It’s easy to arrange, and you can track your order throughout its journey so that your clients can be kept well informed.

Such efficiency counts in warehouse management because the easier it is for you to send items on their way the better. Plus, if you have a reliable courier service at your side, you don’t even have to search for other options. You know the score and most importantly, you can be confident we’ll get the job done.

Book a priority delivery

Sectors We Cover

UK Courier Service

Do you own or manage a warehouse, and need a reliable courier service?

Here at Nationwide Couriers, we provide a variety of courier services for warehouses. We have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Birmingham, Northampton, Nottingham, Leeds, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery. We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

How Courier Services Can Benefit Small Businesses

How Courier Services Can Benefit Small Businesses

Small businesses are the lifeblood of the British economy. Though for any small business that manufacturers or sells goods of any kind, they need a way of getting their items from A to B.

A prompt and safe delivery of goods to customers is a priority for any small business. That’s why it pays to leave things in the hands of the experts, which happen to be the army of courier services that deliver across the UK seven days a week.

Here are just some of the main benefits small businesses can enjoy when they use a courier service to deliver items to their customers. 

Ability To Track Orders

As a small business, you naturally want to give your customers a personalised service. When it comes to how long their order will take to arrive, it’s imperative that this part of the process runs smoothly, since lengthy delays could result in negative feedback for your business. As the delivery is one aspect that’s not in your control, you need a delivery service that you can trust.

Couriers are themselves often small businesses, so they have an acute awareness of how important it is for you to be able to keep track of your delivery. In the case of us here at Nationwide Courier Service, we’ll keep you in the loop from the moment your order is placed until it arrives with your customer. 

Nationwide Pickup 

There’s no hauling your parcels to the post office with a courier. Instead, they’ll come to you which saves time, money, hassle and not to mention a lot of backache too!

Nationwide pickup matters because it means you can maximise productivity during the day, without having to factor in the time spent making it to the post office, with every chance you could miss the delivery slot. For rural businesses especially, this can really take a toll on operations. 

But with a courier, you can sit back and relax knowing your customer orders will be picked up and delivered at specific times. All you need is the postcode of the address to get started, and we’ll do the rest! 

Same Day Delivery

When your customers are in a hurry, the last thing you want to tell them is that there will be a delay on their order, because ultimately you’ll lose that custom and your reputation will also suffer.

Items such as spare parts or legal documents simply cannot wait. Not to worry as couriers will come to the rescue in the form of their same day courier service!

As the name suggests, your item will be picked up and delivered on the same day for the ultimate speedy service. Crisis averted! 

Transparent Pricing

The ability to manage costs as a small business is essential, especially as unlike larger firms you are unable to absorb additional costs as easily.

When booking a courier service, everything you should expect from the timeframe to the all-important cost will be relayed to you before you go ahead. This means you can decide whether the service is cost-effective for your needs. 

There’s also the option of setting up a contract run which can help manage the costs of regular collections. Plus, you’ll know the collection of your items is always going to be scheduled for a set time, which can make the running of your small business more efficient in the process.  

Wide Vehicle Option

Whether your business sells pianos or paperweights, with a courier you can select the size of vehicle you require for your shipment. The advantage of having options is that the service is flexible to your needs.

Compare trying to deliver your own items and finding the van is too small, or even having a vehicle that’s too big for your needs and wastes money, and either way it’s not an ideal situation.

But with a courier service, we’ll come up or down to whatever you need from us to get the job done. 

UK Courier Service 

Nationwide Couriers have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Northampton, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery. 

We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

What Is A Courier Service?

What Is A Courier Service?

For those who have only ever sent documents or parcels through the traditional postal system, did you know there is in fact another way? Couriers arrive at the address the consignment is located at and deliver the item in person to the address where you need it to go, whether this is locally, across the country or even internationally.

As couriers ourselves, we know the importance of having your item delivered safely, securely and without delay. But if you’re new to the service, or if you’re looking for a more efficient way to send items as an individual or a business, here’s what you need to know.

How A Courier Service Works

Step 1: Enter the collection postcode of the item you’d like us to pick up.

Step 2: Let us know the postcode of where you’d like the item to be delivered.

Step 3: Select whether you require the item to be collected and delivered ASAP, or if you simply want to pre-book a general collection.

Step 4: Select the van size you require for your item.

Step 5: Submit your request, and we’ll get straight back to you with a confirmation.

Step 6: Your item will be picked up by our team at the agreed time and delivered to the recipient address.

Types Of Courier Services

Why Use A Courier Service?

Some items require a little more care and attention when being moved between locations than others. This can include fragile items, legal documents, heavy musical instruments and anything in between. Not only may the items be difficult to physically transport to the post office, but you may also want someone to keep an eye on them throughout their journey.

Couriers are the right people for the job, as they’ll come to you, safely load your item onto the vehicle and deliver it where it’s supposed to be within a pre-agreed timeframe.

We can’t speak for every courier service in the land, but at Nationwide Couriers, we have vehicles dotted across the UK at any one time, meaning if you request a pick-up we’ll be right on the case. You can also let us know whether the item needs delivering urgently, or if you’re in no real hurry. This puts you back in control of your delivery.

If you want to know more about which option to choose or even the whereabouts of your delivery you can even call us up via our UK based call centre. All of which offers peace of mind versus placing something in a postbox (if it will even fit!) and hoping for the best, wouldn’t you agree?

Courier Service Same Day

In a hurry? Not to worry! Most couriers including ourselves here at Nationwide Couriers offer a same day courier service. As the name suggests, this means we will deliver your item on the same day we pick it up from you.

There are a wide variety of reasons why same day couriers are needed. For instance, the transportation of legal documents or if parts are needed to complete repairs on the likes of cars or boilers. Some customers may have also left keys or passports behind when moving, and so these items are needed urgently.

However, the service also exists for anyone who simply doesn’t want to wait to have their item arrive. With the postal system sometimes taking days to deliver your items, we don’t blame you! To make the process even more stress-free, all of our delivery options including same day can be tracked, so you’ll always be kept in the loop.

Courier Services Near Me

Nationwide Couriers have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Northampton, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery.

We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

How Retailers Can Cope With The Upcoming Peak Season

How Retailers Can Cope With The Upcoming Peak Season

Ecommerce sales have risen sharply in recent years, and are set to be worth 6.3 trillion US dollars globally by 2024. While there’s such a thing as click and collect, the vast majority of items people order online will be sent through the post, whether that’s locally or internationally through airfreight.

If the growing ecommerce trend wasn’t enough for online retailers to try and keep up with, peak season which runs from October to January each year can also bring its fair share of challenges.

Specifically, we’re talking about Black Friday, Cyber Monday, the run-up to Christmas and then the Boxing Day sales. Plus, any other sales or promotions you decide to hold that will require all hands on deck to get everything shipped out promptly to your customers.

Here are our top tips on how to ensure everything runs smoothly for your ecommerce business during peak season.

Plan Ahead

Any existing business should use previous experiences of the peak season to their advantage by planning ahead ideally weeks if not months in advance, using both pre and post COVID figures as guidance. 

Steps businesses may need to take include:

  • Ensuring your website can handle a sudden surge in extra traffic (you may need to purchase more bandwidth if you’ve suffered any previous outages/gateway timeouts)
  • Hire extra staff to help manage an influx of orders and minimise staff holidays during this time for smaller businesses
  • Reduce gift wrapping services or any other non-essential time consuming process especially for Black Friday/Cyber Monday
  • Stagger promotions so that orders have enough time to be processed
  • Warn customers ahead of time that there may be delays in sending out their orders due to high demand
  • Avoid adding any new lines of stock that will only add to your workload, especially as non-sale customers may expect a faster delivery even during peak season 

Get A Reliable Courier On Your Side

Trying to navigate peak season is challenging enough without having an unreliable courier service to deal with. After all, even if you do your utmost to dispatch items quickly, problems with the delivery will ultimately reflect badly on your company. It will also create further admin not to mention stress for your business at the busiest time of the year.

If you’ve previously had an unsatisfactory experience with a courier delivery, and things don’t seem to be improving, now is the time to head elsewhere. Of course, couriers also have their busy seasons, which is why an efficient approach from your business will make all the difference. 

Things to look out for when choosing a courier include:

  • A UK based call centre so you can speak to an actual human during office hours
  • Tracking as standard to keep both you and your customers in the loop about the status of their delivery
  • Options to have a same day or next day delivery for any items that cannot wait 
  • Locations across the country so a vehicle is always nearby to pick up and transport orders
  • Open 365 days a year, meaning less likely to encounter delays with the Boxing Day sales
  • A secure warehouse to store customer orders in while in transit
  • Excellent customer service (nobody needs their fine china hauled over a fence, even if they did get it in the sale!) 

Psst: All of the above is what we offer our clients here at Nationwide Couriers! 

UK Courier Service For Retailers

At the time of reading this post, it may be some time until peak season kicks in, or you may be in the thick of it. Either way, as well as making your operations as streamlined as possible, you also need a reliable courier on your side to cope with current or future demand.

Luckily you’re in the right place for that, as here at Nationwide Couriers we offer a same day courier service for the retail industry. We have a network of over 2,500 delivery drivers, meaning we can always get your items where they need to be.

We have locations in Birmingham, Northampton, Nottingham, Leeds, London, Manchester, Stoke-on-Trent, and many more!

All we need is your postcode and the delivery postcode to get started. From there, you can select whether you need the item ASAP or whether you’d simply like to pre-book a delivery. We’ll then give you available vehicle options, along with a price and time frame quotation.

Take a look at our service and get in touch on 0115 9865276 if you have any questions. Or scroll to the top of the page to access our free instant quotation service.

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