Case Study: Vision Express
Introduction
Vision Express is the UK’s leading and most trusted optician. With more than 390 stores nationwide, it is part of Europe’s largest optical retail group GrandVision.
The past few years have been exciting for the brand as they have acquired 50 new stores around the country. We have successfully supported the growth of the business in the UK by ensuring that stock and merchandise is taken to a new store quickly and at a specified time.
While the company has expanded they have continued to deliver unparalleled customer service class service putting eye health as a first priority. This often means delivering a new prescription, glasses or contact lenses to a customer on a same-day basis to maintain this standard.
Nationwide solution
We operate 24 hours a day so we are able to fulfil any urgent last-minute requests and handle enquiries 24/7 to guarantee Vision Express will meet their high standards of customer service.
Our personalised service means that we are able to support Vision Express whenever they open a new shop in a busy shopping centre or high street with our same-day courier service and dedicated timed deliveries.
Result
We have built a great working relationship with Vision Express over the last few years and we are now their main courier service.
We have assisted in opening new shops across the UK by removing old stock and delivering new stock and merchandise. Our drivers and friendly and helpful and no job is too big or too small.
Vision Express said: “We have tried many couriers and none offered the personal touch that we wanted. Since Vision Express UK Ltd, have used Nationwide, all our items have been delivered safely and on time and we have had positive feedback from our stores.
“Another massive help is that our stores sometimes have large items that need collecting and delivering to other stores, some of these items are very heavy but the Nationwide drivers always offer to help.
We will always use Nationwide when opening new Vision Express stores now because they take large deliveries and deliver to our new locations at a set time, which to date hasn’t failed.
